Returns and refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. You can contact our support team via email at contact@comfypyjamas.com. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We have a 30-day return policy, which means that you have 30 days after receiving the product to request a return.

To be eligible for a return, the product must be in the same condition as when you received it, unused, with labels and in its original packaging. A receipt or proof of purchase is also required.

We also offer a 100% money-back guarantee on all products that are defective or damaged during transportation. Just let us know and we'll provide you with a return address and a replacement or refund, whichever you prefer.

To initiate a return, you can contact us at contact@comfypyjamas.com. Products returned to us without a prior return request will not be accepted.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

If you are not satisfied with your order, please contact our support team by email at contact@comfypyjamas.com and we will do our best to help you!

Customers will be responsible for paying the return shipping costs.

We do not issue the refund if:

Your order does not arrive due to factors beyond your control (e.g. providing the wrong shipping address).